Genexis is a company that offers internet solutions using Fiber-to-the-Home (FTTH) technology. They deliver routers and extenders to internet service providers and network operators worldwide. Their solutions provide internet connections for households and businesses, along with services such as Wi-Fi management and home automation.
Genexis approached me to update their image and make their interfaces more user-friendly and visually appealing. This involved improving both the look of their product and its ease of use.
While working with Genexis, I helped update their image and make their interfaces more user-friendly and visually appealing. This involved improving both the appearance of their product and its ease of use. I focused on creating a strong design system that would be reliable and long-lasting, making it future-proof. In addition, I also designed a user flow for three types of users:
My job was to make sure every type of user has a seamless experience. I was able to create a suiting appearance and intuitive design.
Looking at the current user interface for the consumers and the interface for corporate clients I noticed a few things:
The current software contains many features that can be combined or eliminated. For example, the firewall feature is embedded in the Network label. We have also improved the page names in the navigation to make it more intuitive for the end user, and to guide them more quickly to the information they're looking for.
"Can I have the URL of this prototype, please?" — User tester
I challenged myself: how can I design a consistent style where the needs of the end-users is valued as well as serving the needs of the advanced professional? The design direction was explored by creating various screen designs based on the product owner's input. This allowed for an organic process of making design decisions, such as the style of tables, graphs, and forms. As a result, the design system slowly evolved from typography and colors to buttons and navigation.
During the rebranding process, we created sitemaps to identify the needs of both users and the list of features that Genexis needed to include. One key insight from prior research is the Parental Control feature, which enables parents to control their children's WiFi access. To better understand our users' needs, we conducted a user test that focused on the feature's capabilities and when and how users interact with it. Curious to see the results from the user test and the iteration that followed? Feel free to e-mail me about the details!